Archive for June, 2008

ASUS Perform U-Turn on UK Battery replacement scheme?

Monday, June 23rd, 2008 by Jon Bradbury

No UK 5800 battery upgrade for the UKASUS UK are now reportedly telling UK users of the EEEPC 900 who are complaining of the supply of an inferior battery with the machine (see earlier post below) that their much heralded “battery replacement scheme” is on hold “until further notice”. This seems to fly in the face of their earlier press release, which makes a big deal of their wonderful customer service in its rhetoric.

Typical of the responses our UK users are getting from ASUS UK is this one, which eeeuser member loopz posted on the battery discussion thread. loopz says it was received from ASUS customer service in the UK.

Dear Customer,

Like I promised I would give you an update as soon as I got one.
The Exchange for the battery is postponed until further notice.
I am so sorry for this late call but I only heard 2 minutes ago about it.
The minute I know something else I will let you know.

With Kind Regards
Glady’s

It seems to me that, with the competition (for example, the MSI Wind) hot on the heels of the ASUS EEEPC 901, ASUS could have handled the UK battery situation far batter. Potential buyers will surely be asking themselves if this is the sort of after sales service they deserve after forking out their hard earned money on a new UMPC - and they will also no doubt be considering the alternatives.

The ASUS press release quoted by Mobile Computer Magazine’s web page starts off with the bold statement “ ASUS delivers unique customer service“.

UK 900 buyers must be finding the customer service offered by ASUS UK truly “unique” indeed.

Eee PC 901 News Roundup

Wednesday, June 11th, 2008 by ant

Interested in the Eee PC 901? Here’s a roundup of information about it:

What am I most excited about for the Eee PC 901? The battery life!

Checking out Ubuntu Netbook Remix

Thursday, June 5th, 2008 by brianfay

Ars Technica is running an article about their first hands-on test of parts of the Ubuntu Netbook Remix. “The Remix is based on Ubuntu Mobile Edition and is designed specifically for mobile computers with a subnotebook form factor.” The Remix is also designed with the Atom processor in mind. Could this be your next operating system?

Eee PC™ 901, 1000 and 1000(H) Unveiled at Computex 2008

Thursday, June 5th, 2008 by OilPainterBill

Asus just did an official press release on the new Atom-based models of the Eee PC. Some of the highlights include Bluetooth, wireless N, and even a “real” 80 GB hard drive in the 1000H model. The prices are $559 for the 901, $629 for the 1000H, and $659 for the 1000 (with 40 GB SSD).