Incidently this eee has done 2500km in a rear pannier on a bike tour round Norway with no problems and has spent much of the last year being rattled in a bag attached to a Brompton folding bike for half an hour every day. So vibration or rough handling does not seem to play a part in this failure. IMO whilst the Eeepc 701 casing is generally strong enough and the computer shockproof, the lid does not provide sufficient protection for the screen. I think that if say one of the hinges tightens up and you lift up the lid from the opposite corner you could easily stress the screen enough to cause a break, especially if the EeePC is hot (been left on all night or sat in the sun for a few hours).

As far as I am concerned this problem on the 701 is due to an insufficiently stiff lid. A designer should expect people to pick such a small laptop up by the lid and should design the casing with this in mind. Whilst not necessarily the recommended way to pick up a laptop, people are going to do this. Another lesson learned, and I’ve ordered a new screen from Ebay at an acceptable price.

Regards
Stan

By the way!

We were at court the other week, and the case was fast tracked! The consumer’s rights committee commended ASUS to pay back our 260$ we paid for the repair and the shipping… They were all agreed that ASUS didn’t handle our case appropriately… Even ASUS’s own defender thought our claim was rightful…

Square Trade’s policy was stated to me that they would also consider a cracked LCD to be external damage caused by mishandling, and it would fall under the Accidental Handling’ coverage (ADH) if you purchased that additional ($20) option, which would require a further $50 deductible towards a repair. The other warranty option, they said, would be to pursue repair/replacement directly from the manufacturer while coverage lasts.

I do recommend holding off on purchases of eee’s until a manufacturing defect is either uncovered and documented, or ruled out. I personally have never heard of a laptop LCD cracking before in my life till now.

reading this posts I get the impression that the eeepc 1000 screens
are failing by the dozens on a dialy basis, that’s sheer impossible.

Common guys what are u really doing with ur little machines???/

Am Ijust one of the few lucky ones that do not have a cracked screen?

Not that I want one but somehow I am used that murphy’s law strikes me
in my life almost daily and now I’m being sparedwith my 901??????????

Nevertheless I feel sorry for all that had this issue.

Normally I would give a respondent a chance to respond before publicizing, but I’ve had about enough of this crap from the ‘business world’.

No, we won’t be buying any more HEs, and we will never buy another Square Trade warranty again, now knowing that they are able and willing to purposefully alter records.

The HE we have is still intact (4 weeks old).

I will post back if Square Trade cleans up their act.

Sheesh.